Preliminary Troubleshooting Steps You Can Try

Preliminary Troubleshooting Steps You Can Try

While you can always contact us at DLC for support, there are a few go-to preliminary troubleshooting steps you can try first that may resolve a lot of common issues.

Some basic steps to try that may fix some common problems:
      1) - Save your work and close any open programs on your PC 
      2) - Shut down PC and/or turn the power off for any connected equipment
      3) - Ensure any Power or Data cables (USB, Ethernet/Network, Handswitch, Data Sensors etc.) are properly connected at both ends
      4) - Turn on PC 
      5) - Turn on Equipment
      6) - Re-try the task at hand, if the issue persists please refer to the below information:

If you have a device that connects via USB and it is still not responding, and you have tried the above, you can try plugging the device into a different available USB port on your PC.

If you have a DR X-Ray system and are having trouble with your Image Acquisition Software connecting to the plate, you can try clicking here for a link to our Knowledge Base article on disabling your Windows 10 Firewall.

If you are still having connectivity or other issues, please refer to the following:
For urgent or other enquiries you can call us on 1300 785 405

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