How to Disable the Firewall in Windows 10

How to Disable the Firewall in Windows 10

If you are having problems with your image acquisition software displaying an error that it cannot connect to the plate, one of the common causes is Windows Firewall being enabled. 
The Windows firewall needs to be disabled in order for your Image Acquisition software to connect to the plate and obtain images. You or DLC may have disabled the firewall during setup or after, however Windows has a habit of re-enabling it, which can cause connectivity issues.

You may already know how to disable the Windows 10 Firewall. If so, please do so in order to rule it out as a potential problem for plate connectivity. If you do not know how to disable the windows firewall, please follow the below steps.

How to disable the Firewall on Windows 10:
In the very bottom left corner of your screen, you should see the Windows Start Button. It looks like this: 
Click on the Windows Start Button as pictured above. If you cannot see it, you can press the Windows Key on your keyboard which has the same logo.
Then scroll down the program list and click the following in order:
"Settings" > "Update & Security" > "Windows Security" > "Firewall and network Protection".

Here you can click on each of the three network types (Domain, Private, Public networks) and then set "Windows Defender Firewall" to "Off".
Repeat this step of turning the firewall off for all three network types.
Windows may show warnings that there is no firewall enabled, this is normal.

That's it! Your firewall has been disabled. 
You should now have connectivity within your Image Acquisition Software to your wired or wireless DR plate.

If you are still having connectivity issues or other issues, please do one of the following:
For urgent or other enquiries you can call us on 1300 785 405


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